We take every complaint seriously and aim to resolve issues quickly and fairly
Complaints Team
Hello Champion Ltd
3rd Floor Endeavour House, Coopers End Road, Stansted CM24 1SJ
Raise your complaint via phone, email, or post. Please include your account number and a description of the issue.
We'll acknowledge your complaint within 2 working days and provide a reference number.
We'll investigate fully and keep you updated. Most complaints are resolved within 5 working days.
You'll receive a Final Response Letter. If you're unhappy, you can escalate to the Energy Ombudsman after 8 weeks.
If your complaint remains unresolved after 8 weeks (or if you receive a deadlock letter), you can contact the free, independent Energy Ombudsman:
Website: ombudsman-services.org/energy | Phone: 0330 440 1624