info@hellochampion.co.uk 07563427281
FCA Regulated

Support Centre

Everything you need to manage your business energy account

FAQs

Answers to the most common questions
Meter Reading

Submit your meter readings online
Emergency

Gas and electricity emergency contacts
Complaints

How to raise and resolve a complaint
FAQs

Frequently Asked Questions

We understand businesses can face financial challenges. Please contact our support team as early as possible on 0800 123 4567 and we will work with you to find a solution.

You can submit meter readings online through our Meter Reading portal, or by calling our customer service team. We recommend submitting readings every month for accurate billing.

We offer flexible contract terms from 12 to 48 months, so you can choose what works best for your business needs and cash flow.

We supply gas and electricity to all kinds of UK businesses — from small shops and offices to large industrial sites. If you use a commercial meter, we can help you.

Yes! We offer smart meter installation for eligible business customers. Smart meters give you accurate, real-time usage data so you can better manage your energy costs.

Switching is simple! Get a free quote online or call us on 0800 123 4567. Once you accept our offer, we handle the entire switching process with your current supplier — usually completed within 28 days.
Emergency

Emergency Contacts

Gas Emergency

If you smell gas or suspect a gas leak:

  • Do not switch any lights or electrical appliances on or off
  • Open windows and doors
  • Evacuate the building
  • Call from outside the building
0800 111 999 National Gas Emergency — FREE 24/7

Power Cut Emergency

If you have no electricity or suspect a power cut:

  • Check your fuse box / consumer unit first
  • Check if neighbours are affected
  • Call your local network operator
  • Visit powercut105.com to find local number
105 Power Cut Helpline — FREE 24/7
Financial Support

Difficulty Paying Your Bill?

We understand that businesses can face financial challenges. If you're struggling to pay your energy bill, please contact us as early as possible — the sooner you get in touch, the more options we can offer.

Our dedicated support team can discuss:

  • Payment plans and flexible arrangements
  • Debt support and guidance
  • Referrals to specialist financial advisors
  • Temporary relief options
Contact Our Support Team

Bereavement Support

If you need to notify us of the passing of a business owner or key account holder, our sensitive support team is here to help make the process as straightforward as possible during a difficult time.

Call us: 07563427281

Email: bereavement@hellochampion.co.uk

Chat with us!